The IMPACT Story

IMPACT's ability to


At Refuge, we know from experience that keeping on top of long and complex cases involving domestic and sexual violence is incredibly hard. Especially as the price to be paid for letting anything slip through the net could be another person’s life.

Which is why we developed our own online case management tool for our caseworkers. To make sure that every part of the process is carried out when it needs to be, the way it needs to be, by all the people who need to be involved. Because in high-risk cases the speed and quality of our response can literally mean the difference between life and death.

Called IMPACT, it has evolved into an integral part of our operation – handling thousands of active cases at any one time. It’s helped us significantly increase our intervention success, despite increasing regulatory requirements and increased pressure on funding. And because we can capture data and evidence outcomes, IMPACT, has been a crucial factor in our success in winning and retaining service contracts in very difficult times.

It was built from the bottom up – based on cumulative experience and designed with input from specialist staff in a wide range of settings to ensure it worked well in all those settings and in line with best practice – rather than coming from a generic software firm. So it works the way that caseworkers work, meaning they’re able to use it more quickly and effectively.

We believe that IMPACT is a critical factor in the work we do for vulnerable women and children. And we also believe that it is too important a tool to be kept to ourselves.

Which is why we are making IMPACT easily available for all other groups helping those at risk.


About Refuge

Refuge opened the world’s first safe house for women and children escaping domestic violence in Chiswick, West London, in 1971.

Women and children flocked to our doors because, for the first time, someone was saying it was wrong to beat your partner. Back then, domestic violence was seen as a “private matter”, to be dealt with “behind closed doors”. Society turned a blind eye.

Since 1971, Refuge has led the campaign against domestic violence. We have grown to become the country’s largest single provider of specialist domestic violence services.

On any given day we support 3,800 women and children across a wide range of violence and abuse issues including gender-based violence; rape and sexual assault, stalking, prostitution, sexual exploitation, trafficking, female genital mutilation (FGM), forced marriage and so-called ‘honour’-based violence.

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Start using IMPACT today!

If you would like more information, or to arrange a demonstration of IMPACT,
please either call Jane Keeper on 020 7395 7745 or simply fill in the form below.




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